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Value Added Support
Availability and responsiveness are two of our cardinal business objectives. When you run into a problem, big or small, we are available and ready to assist you with professionalism, knowledge and courtesy.
Help Desk
Our technical support team provides prompt, knowledgeable and courteous support over the phone and via email. If the team is unable to resolve an issue, it is immediately escalated to an engineer who will provide you with same day support.
Remote Support
We know how much downtime costs a company in profits, productivity and employee frustration. With our Remote Support capability, we are able to immediately connect to your network from our location and quickly and efficiently identify and diagnose the problem, and resolve the issue so you and your staff can get back to focusing on achieving your business objectives.
Onsite Support
When our Help Desk or Remote Support is unable to fix the issue, an engineer will be assigned to your site until the issue has been resolved. With ATS’s Value Added Support, you will be able to focus on your business strategies rather than on your IT issues
24/7 Help Desk Program
It’s more than just a help desk. The 24/7 Help Desk program is designed to help you control your technology costs while receiving unlimited maintenance, support and repairs.
For a set monthly fee based on the number of Servers and Workstations you’ll enjoy the benefits of having technology staff without the overhead and cost associated with an internal technology department.
- Priority Scheduling
- Emergency Response
- Unlimited on-site repairs
- Unlimited remote, telephone and e-mail support
- Network-wide Event Monitoring
- Daily Tape Backup Monitoring
- Unlimited remote Windows Patch Management
- Virus Updates and Monitoring
- Continuous New Network Device Detection
- Regularly scheduled Cleanup and Optimization
- Unlimited software installation/upgrades
- Hardware & Software Inventory/Asset Mgmt.
- Network Policy Enforcement
- Discounted hourly rate for projects
- Coordinate Hardware Repairs with Vendors
24/7 SPAM & Virus Filtering Program
Email is a critical business process. A business can be severely impacted if attacked by SPAM, viruses, spoofing phishing or spyware.
ATS’s 24/7 SPAM and Virus Filtering program monitors your system 24 hours a day, 7 days a week, filtering through outgoing and incoming messages and off –loads all SPAM and viruses caught so it does not create a drag on your email server.
The 24/7 SPAM and Virus Filtering provides the most comprehensive protection for your email system…
- Anti-spam, Anti-virus, Anti-spoofing, Anti-phishing, Anti-spyware
- 24-hour scanning
- Denial of Service and Security Protection
- Rate Control
- IP Reputation Analysis
- Sender Authentication
- Recipient Verification
- Virus Check
- User -specified rules (Policy)
- SPAM Fingerprint Check
- Intent Analysis
- Image Analysis
- Bayesian Analysis
- Rule-based Scoring
- Satisfaction guarantee
More Information
For more information, please contact us for a complimentary consultation.
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